Samsung to halt sales of Galaxy Note 7
10 October 2016
- From the section Business
Samsung says it will stop all sales of its Galaxy Note 7 after new reports of repaired devices catching fire.
The company also told owners to stop using the device and power it down while it investigated the fault.
“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7,” Samsung said in a statement.
There have been at least two reports of replaced devices catching fire.
The company was forced to issue new models of the smartphone following complaints of faulty batteries.
It issued a recall of the Galaxy Note 7 in September and later assured customers that the fixed devices were safe.
But there have now been several reports of replacement phones starting to emit smoke.
Analysis: Dave Lee, BBC North American technology reporter, San Francisco
What a disaster.
Samsung was dragging its heels in the face of new reports that its Note 7 phones were still burning up. Perhaps even Samsung itself could not quite believe that one of the world leaders in electronics could have made such a catastrophic product safety error… twice.
They say it’s the cover-up that gets you, and it appears that all the proactive work Samsung did to mitigate the Note 7 fiasco has been undone by being slower to acknowledge that the devices are still dangerous.
This story is no longer just about the Note 7. It’s about the trust consumers have in Samsung’s wide range of products – trust that seems to be, excuse me, going up in smoke.
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