Study Shows Knowledge Gap With in-Car Technology

A new study shows Hyundai and BMW customers are the most satisfied with their in-vehicle technology.

The study, released Monday by J.D. Power and Associates, asked owners about their experiences after 90 days owning 2016 model-year vehicles.

They gave the highest satisfaction ratings to blind-spot warning systems and backup cameras. Navigation systems got the lowest scores.

The BMW 2-Series and 4-Series small cars were top performers, along with the Hyundai Genesis midsize car and the Hyundai Tucson small SUV. The Chevrolet Camaro, Kia Forte and Nissan Maxima also scored well.

The survey revealed many owners don’t know what their cars can do. More than one-third didn’t know if their cars had Android Auto or Apple CarPlay.

Customers also aren’t using features like adaptive cruise control because they don’t know how.